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Shipping Information
Click on a link below for information on that topic
Orders are usually shipped within 48 business hours of purchase, excluding weekends and holidays.
Weekend orders are generally shipped the following Monday
(depending on warehouse volume)All Xtreme products are shipped FedEx ground.
You will receive an e-mail when your order has been shipped, it will contain your order tracking number so you can follow your new scooter in real time on the carriers web site throughout the shipping process. You can realistically expect the transit portion of this process to take 2 to 5 business day's depending on your location. See map below We can not ship to a POB. A signature will be required on delivery. If you have questions or need help tracking your order, click on the link below.
We do not ship outside of the continental United States
Three most common causes
Entering your e-mail address incorrectly in the shopping cart.Within a few minutes after placing your order you should receive an automatically generated e-mail confirming your purchase. If this e-mail confirmation is returned to us marked "undeliverable" your order processing is slowed greatly. Not receiving this e-mail within a few minutes of placing your order generally means the system has the wrong e-mail address. If this should happen to you click on this link. The subject line will contain "e-mail check". Enter your name in the message body . Click on send and we will take it from there. Failure to enter the color choice of your new electric scooter(s) in the shopping cart window.This will stop order processing and shipping until corrected.We will send you an e-mail requesting your color choice(s). Your prompt reply will correct this.Ship to address and zip codes Every ship to address is manually checked against the FedEx data base before shipment to ensure successful delivery. This address must be correct. The most common area of mistake is the ZIP code. This will stop shipping. We will contact you via e-mail to verify a new or corrected address. Your prompt reply will correct this.
Every effort is made to ensure you receive your order in new condition. Although rare, shipping damage can occur. Minor scrapes, chips, nicks and scuffs are considered acceptable and do not qualify for shipping damage claims.
Damage that occurs during shipping and handling is not covered under our warranty. You can however process a claim directly with the carrier. If you are not sure if your product was damaged through shipping, please contact X-treme's  support department. Often X-Treme will cover damage to the body parts if it is damaged during shipping & reported within 1 day of receiving the scooter. If you have a problem, just check with them to see if it's covered by opening a scooter support ticket.
You must report shipping damage immediately or your claim may be rejected.
Click Here to Create a Suppport Ticket and report shipping damage.
Shipping to the 48 States onlyFedEx transit time map for X-treme Products only
Shipping, and handling fees are not refundable. Even though some special offers are advertised as providing you with "free shipping" the shipping costs are included in the total purchase price. These charges are $29.00 per unit and are non refundable.
You are responsible for return shipping costs to our warehouse.
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