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Your Warranty Provider is X-Treme Electric Scooters Manufacturers & Wholesale
Distributors.
X-Treme Electric Scooters Manufacturers & Wholesale
Distributors Offers a 30-day limited bumper-to-bumper manufacturers warranty on
all scooters and accessories. The warranty starts the day the scooter is
delivered to you. This warranty covers factory defects only. The X-Treme warranty does
not cover misuse or broken parts caused by the user or by any other event. X-Treme does offer a full 6-month even
trade warranty on defective batteries. If any battery should become faulty
within 6 months from the purchase date X-treme will replace the battery free of
charge. X-Treme may require that old batteries be returned to them for exchange.
If you have questions about this warranty, please contact the Xtreme support
department by opening a ticket only. A friendly representative will get
back to you quickly. The support department winter hours are Monday through
Thursday 9AM to 4 PM Central Standard Time. Summer hours are 5 days per week.
1.
Scooter Body: Damage to any plastic/fiberglass part that is a result of
shipping is covered only if it occurred during shipping. Shipping damage must be
reported within 1 day to be covered under warranty. Otherwise, the
plastic/fiberglass body parts are not covered under this warranty. If, after
careful inspection by our shipping department it is determined that the scooter
was damaged during shipping (digital photos may be required by e-mail) , X-Treme Electric Scooters Manufacturers & Wholesale
Distributors at it's discretion will supply free of charge the necessary replacement
parts to fix the damaged scooter. X-Treme will not pay labor charges to install
such parts.
2. Tires, tubes & kick stands: These items are NOT
covered unless they are damaged as a result of shipping.
3. Light bulbs
& Fuses: Light bulbs are covered for 30 days only. Fuses are not covered
and can be bought for less than .50 cents each at any auto supply store or
Wal-Mart type of retail outlet.
4. During the first 30 days of the
warranty: X-Treme Electric Scooters Manufacturers & Wholesale
Distributors will replace any defective part free of charge
and free of shipping charge to the end user of the scooter. X-Treme may require
certain parts to be shipped back to X-Treme before replacing those parts.
Shipping costs back to X-Treme must be paid for by the end user / customer.
5. Extended Battery Warranty: If your
battery becomes defective within 6 months of the purchase date, X-Treme Electric Scooters Manufacturers & Wholesale
Distributors will replace
the battery free of charge.
Manufactures defects will only be
covered
1.Gas Engines are not covered. Each engine is started,
tuned up and tested before we ship the pocket bike to you. Failure to premix oil
with the gas is not covered.
2. Pull starters are not covered. This
item is expected to break after several uses. Pocket bike owners should keep
this spare part on hand. Scooter pull starter can be purchased
online.
3. Spark plugs are not covered. Spark plug wire is not
covered if damaged from engine heat. It is suggested that each pocket bike owner
keep 2 or 3 spare spark plugs on hand.
4. Tires, tubes & flat
tires are not covered unless damaged during shipping. (Damage must be reported
to us within 1 day of receiving pocket bike).
5. Kick stand is not
covered.
6. Damage caused due to an improperly adjusted chain falling
off, broken sprockets, brake rotors and wheel bearings are not covered.
Customers should take care to tighten the chain after each ride. There should be
no play in the chain.
7. Battery (on super bikes & batteries in
electric pocket bikes) will be covered for 6 months.
8. Light bulbs
are not covered under warranty due to the excessive natural vibration that
occurs in gas pocket bikes with 2 stroke engines. Excessive vibration is
normal.
9. Gas leaks are not covered since all gas leaks can easily be
fixed.
Scooter & pocket bike returns are not allowed. Any
scooter or pocket bike that arrives at our warehouse without an authorized RMA
number on the outside of the shipping carton will be refused.
We will however during the 30-day warranty period, provide you with
free parts, & free live telephone technical support. Please contact
the Xtreme support department should you need assistance. X-Treme
Scooters will not be responsible for shipping charges on received or
refused packages. Freight collect and COD packages will not be accepted.
Shipping Damage
Damage that occurs during shipping and handling is not
covered under the X-Treme warranty. You can however process a claim directly with the
carrier. If you are not sure if your product was damaged through shipping,
please contact the X-treme support department. Often X-Treme will cover damage to
the body parts if it is damaged during shipping & reported within 1 day of
receiving the scooter. If you have a problem, just check with us to see if it's
covered by opening a scooter support ticket.
X-Treme Electric Scooters Manufacturers & Wholesale
Distributors or Xtreme Scooter World.com is not responsible for the proper or improper use of merchandise
sold. We care about our customers and urge you to exercise caution and take
necessary safety measures to protect yourself while engaging in cycling. X-Treme
Electric Scooters encourages, begs, and asks that you wear a helmet and use
appropriate lighting while riding at night regardless of the legal requirements
in your particular state. Potential customers, you should check with your local
law enforcement agency before purchasing about age requirements for riding
electric or gas scooters. Some states may have laws restricting the use of
scooters on public streets, generally all states allow them on private property
such as campgrounds, parks etc....but many states have age requirements and most
states require helmets and protective equipment to be worn by certain age
children. Pocket bikes with racing slicks should not be used on wet or slippery
roads. Please always scoot safely. Know your laws before you go scootin. We will
not take back a scooter if you find your laws do not permit your child to ride
it. Check first.
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